Versand
Shipping Policy
Last Updated: September 16, 2026
Thank you for shopping at hjkmnc.shop.
This Shipping Policy explains our order processing, shipping, delivery, and Cash on Delivery procedures for purchases made through our Website.
Our store serves customers in Germany and Austria. We are committed to providing clear and transparent information about the delivery of your order.
1. Company Information
This Website is operated by:
BREAD BOWL LIMITED
KILMOREY
SHOTLEY STREET
ERWARTON
IPSWICH, SUFFOLK
IP9 1LF
United Kingdom
Company Registration Number: 16517486
Email: support@hjkmnc.shop
Website: hjkmnc.shop
If you have questions about an order or delivery, please contact us at support@hjkmnc.shop.
2. Shipping Destinations
We currently accept and ship eligible orders to customers in:
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Germany
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Austria
Delivery availability may depend on the product and the shipping address entered during checkout.
If we are unable to deliver an order to the address provided, we will contact the customer using the contact information supplied with the order.
3. Free Shipping
We provide free standard shipping on eligible orders placed through hjkmnc.shop to supported destinations in Germany and Austria.
Customers will not be charged a standard shipping fee where free shipping is displayed during checkout.
Any applicable charges must be clearly disclosed before the customer completes the order.
4. Order Processing
After an order is successfully submitted, we will begin processing it for shipment.
Order processing may include:
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Verifying the order information
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Confirming product availability
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Preparing and packaging the products
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Arranging shipment with the applicable delivery provider
Customers are responsible for providing complete and accurate shipping and contact information.
If you notice an error in your shipping information after placing an order, please contact us as soon as possible at:
We will make reasonable efforts to correct the information before shipment, but changes may not be possible once an order has already been dispatched.
5. Delivery Time
We aim to process and deliver orders without undue delay.
Any specific estimated delivery period displayed on the product page, checkout page, or order confirmation should be considered the applicable delivery estimate for that order.
Unless a different delivery period has been agreed with the customer, goods will be delivered without undue delay and within the period required by applicable consumer law.
For consumers in Germany and Austria, where no different delivery time has been agreed, delivery will generally take place no later than 30 days after conclusion of the contract, subject to applicable law.
Delivery times may be affected by circumstances outside our reasonable control, including carrier disruptions, severe weather, public holidays, customs procedures, or other exceptional circumstances.
If your order is significantly delayed, please contact us at support@hjkmnc.shop.
6. Cash on Delivery
Our store offers Cash on Delivery (COD).
When Cash on Delivery is selected, payment is collected in connection with delivery according to the applicable delivery procedure.
Please ensure that:
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Your shipping address is correct and complete
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Your contact information is accurate
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Someone is reasonably available to receive the shipment
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You are prepared to complete the applicable COD payment when the order is delivered
No online card payment is required for an order completed exclusively using Cash on Delivery.
7. Order Confirmation
After placing an order, customers may receive an order confirmation using the email address or other contact information provided during checkout.
Please review your order information carefully.
If you identify an error, contact:
as soon as possible.
8. Shipment and Tracking
Where tracking information is available for an order, it may be provided to the customer after the order has been dispatched.
Tracking availability depends on the shipping service used for the relevant order.
Please note that tracking information may require some time to become active after a shipment has been handed over to the delivery provider.
9. Delivery Address
Customers must provide a complete and accurate delivery address when placing an order.
Please verify all information before submitting your order, including:
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Recipient name
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Street and house number
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Apartment or unit number, where applicable
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Postal code
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City
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Country
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Telephone number, where requested for delivery purposes
We are not responsible for delays caused solely by materially incorrect or incomplete delivery information supplied by the customer, to the extent permitted by applicable law.
10. Failed Delivery Attempts
If a delivery cannot be completed because nobody is available to receive the shipment, the delivery provider may make another delivery attempt or provide instructions for receiving or collecting the package.
For Cash on Delivery orders, the recipient may need to be present or otherwise follow the delivery provider's procedures to complete payment and receive the shipment.
If you experience a delivery problem, please contact us at support@hjkmnc.shop.
11. Refused Cash on Delivery Orders
If you no longer wish to receive a Cash on Delivery order, please contact us as soon as possible.
Simply refusing a shipment may not, by itself, constitute a clear exercise of any applicable statutory right of withdrawal.
If you wish to exercise your statutory right of withdrawal, please notify us clearly at:
For additional information, please review our Return and Refund Policy.
12. Delayed Delivery
If an order is not delivered within the agreed delivery period or, where no different period has been agreed, within the period required by applicable law, please contact us.
Where required by applicable consumer law, you may ask us to complete delivery within an additional reasonable period.
If delivery is still not completed within the applicable additional period, you may have the right to terminate the contract.
Where delivery by a particular date was expressly agreed and that date is essential to the contract, different statutory rights may apply.
Nothing in this Shipping Policy limits your mandatory consumer rights.
13. Lost Packages
If you believe your package has been lost during transit, please contact us at:
Please provide your order number and relevant delivery information.
We will review the matter and, where appropriate, work with the delivery provider to investigate the shipment.
Where the risk of loss remains with us under applicable consumer law, we will provide the appropriate remedy.
14. Damaged Packages
Please inspect your order after delivery.
If your package or product arrives damaged, please contact us as soon as reasonably possible at:
Please provide:
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Your order number
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A description of the damage
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Photographs of the damaged product and packaging, where reasonably available
We will review the issue and provide an appropriate solution in accordance with applicable consumer protection law.
Your statutory rights concerning defective, damaged, or non-conforming goods remain unaffected.
15. Split Shipments
In some circumstances, an order containing multiple products may be delivered in more than one shipment.
If this occurs, the packages may arrive separately.
Where tracking information is available, separate tracking information may be provided for individual shipments.
Split shipments will not result in additional standard shipping charges where free shipping applies to the order.
16. Customs, Duties, and Taxes
Depending on the origin of the shipment, destination, and applicable laws, customs procedures, import taxes, duties, or other governmental charges may potentially apply.
Where we are legally required to disclose or collect applicable charges before purchase, we will do so.
We will not intentionally impose undisclosed shipping charges after an order has been placed.
Any treatment of taxes, customs duties, or import charges will be subject to the laws applicable to the particular transaction and destination.
17. Returns
Shipping of returned products is governed by our Return and Refund Policy.
Before returning a product, please contact:
We will provide the applicable return instructions.
Please do not send products to an address that has not been confirmed for the relevant return, as the appropriate return destination may depend on the order and circumstances.
18. Refunds for Cash on Delivery Orders
Because Cash on Delivery payments are collected upon delivery rather than through an online payment method, refunds for COD orders may require an alternative reimbursement method.
Where a refund is due, we may request information reasonably necessary to process the reimbursement, such as appropriate bank account details.
Any personal information collected for this purpose will be handled in accordance with our Privacy Policy and applicable data protection requirements.
19. Consumer Rights
Nothing in this Shipping Policy excludes, limits, or restricts mandatory consumer rights available under applicable law.
Customers in Germany and Austria may have statutory rights concerning delivery, delayed delivery, damaged or lost goods, withdrawal, refunds, and product conformity.
Where this Shipping Policy conflicts with mandatory consumer protection law, the applicable mandatory legal provisions will prevail.
20. Contact Us
For questions about shipping, delivery, tracking, delayed orders, or damaged shipments, please contact:
BREAD BOWL LIMITED
KILMOREY
SHOTLEY STREET
ERWARTON
IPSWICH, SUFFOLK
IP9 1LF
United Kingdom
Company Registration Number: 16517486
Email: support@hjkmnc.shop
Website: hjkmnc.shop
When contacting us regarding an existing order, please include your order number so that we can assist you efficiently.