Return and Refund Policy

Last Updated: September 16, 2026

Thank you for shopping at hjkmnc.shop. This Return and Refund Policy explains your rights regarding cancellations, returns, refunds, and defective or incorrect products.

This policy applies to orders placed through hjkmnc.shop, including orders from customers in Germany and Austria.

1. Right of Withdrawal

If you are a consumer in Germany, Austria, or another country within the European Union where the statutory right of withdrawal applies, you generally have the right to withdraw from your purchase within 14 days without giving any reason.

The withdrawal period expires 14 days after the day on which you, or a third party designated by you other than the carrier, takes physical possession of the goods.

For orders containing multiple products delivered separately, the withdrawal period begins when you or your designated third party receives the final product from the order.

2. How to Exercise Your Right of Withdrawal

To exercise your right of withdrawal, you must inform us of your decision by a clear statement before the withdrawal period expires.

Please contact us at:

BREAD BOWL LIMITED
KILMOREY
SHOTLEY STREET
ERWARTON
IPSWICH, SUFFOLK
IP9 1LF
United Kingdom

Company Registration Number: 16517486
Email: support@hjkmnc.shop
Website: hjkmnc.shop

You may contact us by email and clearly state your intention to withdraw from the purchase. Please include your order number, name, and the products concerned so that we can process your request efficiently.

3. Return Conditions

After informing us that you wish to withdraw from your purchase, you must return the applicable goods within 14 days.

Returned products should be handled only to the extent reasonably necessary to determine their nature, characteristics, and functioning.

You may be responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.

Where reasonably possible, please return the product with its original packaging, accessories, manuals, and other items supplied with it. The absence of original packaging does not by itself remove any statutory consumer rights that may apply.

4. Return Instructions

Before returning a product, please contact us at support@hjkmnc.shop.

We will provide you with the applicable return instructions and, where necessary, confirm the return destination.

Please do not send a return to an address other than the return address confirmed by our customer service team, as this may delay the processing of your return.

5. Return Shipping Costs

We provide free standard shipping for the original delivery of your order.

For a standard withdrawal where the product is not defective, damaged, or incorrect, the customer may be responsible for the direct cost of returning the goods, where permitted by applicable law.

If you receive a product that is defective, damaged, incorrect, or materially different from what you ordered, please contact us before returning it. Where required by applicable consumer law, we will bear the reasonable return shipping costs.

6. Refunds

If you validly exercise your statutory right of withdrawal, we will reimburse the payments received from you for the affected purchase in accordance with applicable law.

Where applicable, this includes the cost of the least expensive standard delivery method offered by us. Since standard shipping on hjkmnc.shop is free, there is normally no original standard shipping charge to reimburse.

We may withhold reimbursement until we have received the returned goods or until you provide evidence that you have sent the goods back, whichever occurs first, where permitted by law.

Refunds will generally be processed within 14 days after we are informed of your valid decision to withdraw, subject to the conditions above.

7. Cash on Delivery Orders

Our store supports Cash on Delivery (COD).

Because payment for a COD order is collected when the order is delivered, an electronic refund to the original online payment method may not be possible.

If a refund is due for a COD order, we may request reasonable payment information necessary to issue the refund, such as bank account details. Any such information will be used only for processing the refund and handled in accordance with our Privacy Policy and applicable data protection requirements.

We will provide the applicable refund instructions after reviewing your return or refund request.

8. Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If the product you receive is damaged, defective, incorrect, or materially different from the product ordered, contact us at support@hjkmnc.shop as soon as reasonably possible.

Please provide:

• Your order number

• A description of the issue

• Photographs or other reasonable evidence of the problem, where appropriate

We will review the issue and provide an appropriate remedy in accordance with applicable consumer protection law. Depending on the circumstances, this may include repair, replacement, price reduction, or refund.

Nothing in this policy limits your statutory rights regarding defective or non-conforming goods.

9. Exchanges

If you would like to exchange a product, please contact us at support@hjkmnc.shop.

Exchange availability depends on product availability and the circumstances of the request. Your statutory rights, including any applicable right of withdrawal, remain unaffected.

10. Exceptions to the Right of Withdrawal

The statutory right of withdrawal may not apply to certain categories of goods where an exception is provided by applicable law.

Depending on the product, this may include, for example:

• Goods made to the consumer's specifications or clearly personalized

• Sealed goods that are not suitable for return for health protection or hygiene reasons if the seal has been removed after delivery

• Goods that, after delivery, are inseparably mixed with other items due to their nature

Any exception will only be applied where permitted by applicable law.

11. Refused Cash on Delivery Shipments

If you no longer want a Cash on Delivery order, please contact us as soon as possible at support@hjkmnc.shop.

Where an applicable statutory withdrawal right exists, refusing delivery does not necessarily replace the requirement to clearly communicate your decision to withdraw. We therefore recommend notifying us by email.

12. Statutory Consumer Rights

This Return and Refund Policy does not exclude, restrict, or otherwise affect any mandatory consumer rights available to customers under applicable law.

Customers in Germany and Austria may have statutory rights concerning withdrawal, conformity of goods, remedies for defective products, and other consumer protections that apply independently of this policy.

Where any provision of this policy conflicts with mandatory consumer protection law, the mandatory legal provisions will prevail.

13. Contact Us

For questions about cancellations, returns, damaged products, or refunds, please contact:

BREAD BOWL LIMITED
KILMOREY
SHOTLEY STREET
ERWARTON
IPSWICH, SUFFOLK
IP9 1LF
United Kingdom

Company Registration Number: 16517486
Email: support@hjkmnc.shop
Website: hjkmnc.shop

We recommend including your order number in all return and refund inquiries so that we can assist you efficiently.